FAQ

Our shoppers will be in touch with you over the phone and message to provide you with alternative options. If you do not agree with the available alternative, we will cancel that particular item.

Yes. Please note that this would be 2 separate deliveries with corresponding charges based on the amount spent per store and the distance between the store and the delivery address. You will also need to pay or finalize payment in one shop before moving to the next shop.

You will be able to cancel your order till the time our shopper has picked up the groceries for you and get a full refund. We will also cover you for returns of dry goods or items where we have a manufacturer’s warranty.

We only offer options for you to pay through Visa, Mastercard, and American Express.

We have a dedicated team supporting our client base. You will be able to reach us at customerservice@tuscart.ca for all your queries.